• Job Description

  Req#: 479644BR
  Job Description
  
  ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
  
  This is a remote role, but the following locations are excluded:
  OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Philadelphia (PA), Rhode Island, Vermont, Washington.
  
  Serve as a primary point of contact for our customers, policyholders, carrier partners, and internal stakeholders. This role is responsible for delivering a positive customer experience by providing accurate information, resolving inquiries, scheduling services, and supporting customers throughout the claim process. The CSR demonstrates our commitment to Customer Excellence by creating positive interactions, actively listening to customer needs, communicating clearly, and taking ownership of customer concerns through resolution. Successful candidates are professional, dependable, customer-focused, and able to thrive in a fast-paced, technology-driven environment.
  
  Day in the Life
  
  Customer Experience & Service Excellence
  
  Deliver exceptional customer service through professional, courteous, and empathetic interactions.
  
  Create positive customer experiences by actively listening, understanding customer needs, and responding with urgency and care.
  
  Build trust and confidence with customers by providing accurate, timely, and consistent information.
  
  Take ownership of customer inquiries and work toward effective resolution while maintaining a customer-first mindset.
  
  Demonstrate patience, professionalism, and emotional intelligence when handling challenging customer interactions.
  
  Customer Support Operations
  
  Handle inbound and outbound customer communications via telephone and other approved communication channels.
  
  Schedule property inspections and assist customers with service-related requests.
  
  Provide accurate information regarding inspection appointments, technician arrival expectations, reports, and related services.
  
  Respond to customer questions and concerns while maintaining service quality standards.
  
  Escalate unresolved issues appropriately and in accordance with company procedures.
  
  Documentation & System Usage
  
  Accurately document customer interactions, inquiries, resolutions, and follow-up actions within company systems.
  
  Navigate multiple software applications and computer systems simultaneously while maintaining data accuracy.
  
  Utilize multiple monitors and technology platforms to efficiently manage customer interactions.
  
  Maintain detailed and organized records that support operational and customer service objectives.
  
  Continuous Improvement
  
  Gather and communicate customer feedback, trends, and recurring issues to leadership.
  
  Participate in training, coaching, and quality assurance initiatives.
  
  Support departmental goals related to customer satisfaction, quality, productivity, and service excellence.
  
  Contribute positively to team performance and company culture.
  
  #LI-Remote
  
  Additional Qualifications/Responsibilities
  
  Must Haves
  
  High School Diploma or GED required
  
  Previous customer service, call center, administrative support, retail, hospitality, or related experience preferred.
  
  Experience working in a fast-paced, customer-focused environment preferred.
  
  Strong verbal and written communication skills
  
  Excellent customer service and interpersonal skills.
  
  Strong problem-solving and decision-making abilities.
  
  Ability to multitask effectively while maintaining attention to detail.
  
  Ability to work independently and collaboratively within a team environment.
  
  Strong organizational and time management skills.
  
  Ability to adapt to changing priorities and business needs.
  
  Laptop or Desktop, additional monitor, and noise-cancelling headset
  
  Position Details
  
  Pay Rate: $18/hour
  
  Start Date: August 7th, 2026
  
  Schedule:
  
  Training: Approximately 4 weeks (8:30am - 5pm EST Monday - Friday)
  
  Post-Training Schedules: Shifts between the hours of 7am - 9pm EST 7 days a week
  
  Compliance & Eligibility
  
  Background & Screenings: Successful candidates must complete and pass a background check prior to their start date
  
  Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
  
  Work Environment: Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.
  
  Location: Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Philadelphia (PA), Rhode Island, Vermont, Washington.

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