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Customer Service Representative I (Cantonese or Mandarin Speaking)
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Job Description
- Req#: 803bea22-ae84-43d9-8615-11f341ced9c5
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $20.00 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on member experience and satisfaction
What to Expect (Job Responsibilities):
- Answer daily telephone calls from members, providers, health plans, and other stakeholders
- Collect and document information regarding member concerns and provide status updates
- Verify authorizations, claims, eligibility, and status for members
- Assist with member appointment scheduling and resolve walk-in member concerns
- Maintain strict confidentiality and professionalism in all communications
What is Required (Qualifications):
- High School Diploma or GED
- One year of related experience and/or training, or equivalent combination of education and experience
- Fluency in Mandarin or Cantonese
- Experience using Microsoft applications such as Word, Excel, and Outlook
- Prior experience working in customer service
How to Stand Out (Preferred Qualifications):
- Previous work experience in a healthcare setting
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #Bilingual
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