Remote Jobs
Customer Service Representative I (Pacific/Mountain Time zone Based)
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Job Description
- Req#: k5tGdh8u1qwz
Employer Industry: Healthcare
Why consider this job opportunity:
- Salary range from $35,288.33 to $50,874.31 with a rich benefits package that includes profit-sharing
- Opportunity for career advancement and growth within the organization
- Work remotely with specific internet requirements for a home office setup
- Supportive and collaborative work environment focused on customer service
- Chance to make a positive impact on customer satisfaction and member experience
What to Expect (Job Responsibilities):
- Respond to general customer inquiries regarding insurance benefits, provider contracts, eligibility, and claims in a professional manner
- Analyze problems and provide solutions while maintaining accurate documentation of customer interactions
- Research and resolve outstanding customer service issues in accordance with company standards
- Develop and maintain positive customer relations, coordinating with various functions within the company
- Identify inefficiencies in processes and suggest improvements to enhance service delivery
What is Required (Qualifications):
- High School diploma or GED with a minimum of two (2) years of experience in customer service, preferably in a call center environment
- Knowledge of health benefits and eligibility
- Strong communication skills, both verbal and written, with a clear and concise speaking voice
- Proficient organizational and time management skills
- Fluent in English (oral and written); bilingual in Spanish preferred
How to Stand Out (Preferred Qualifications):
- Experience in the healthcare industry
- Familiarity with Health Care Processing Systems (HCPS) and database management
- Ability to adapt to a constantly changing environment
- Demonstrated initiative in process improvement and innovation
- Previous experience in creating Standard Operating Procedures (SOPs)
#Healthcare #CustomerService #RemoteWork #CareerOpportunity #ProcessImprovement
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