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Job Description
- Req#: 5001174172906
Employer Industry: Customer Service Solutions
Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Engaging role involving various communication channels including phone, email, and web chat
- Flexible work hours from 9:30 AM to 6:00 PM EST
What to Expect (Job Responsibilities):
- Support customers in submitting and processing transactions
- Assist customers with identifying and resolving processing issues and website access inquiries
- Manage inbound calls, outbound calls, emails, web chats, and outreach to customers
- Log cases or update existing cases in a web-based agent desktop application for each customer interaction
- Meet Quality Assurance requirements and other key performance metrics
What is Required (Qualifications):
- High School Diploma or GED
- 0-2 years of customer service or public relations experience
- Strong written and verbal communication skills
- Ability to provide effective customer service while dealing tactfully with the public
- Strong commitment to providing quality service with keen attention to detail and accuracy
How to Stand Out (Preferred Qualifications):
- Ability to successfully adapt and perform during times of high call volume
- Strong listening ability to interpret and clarify information provided by customers
- Experience fostering good working relationships and rapport with customers
#CustomerService #CareerOpportunity #QualityAssurance #CommunicationSkills #CustomerSatisfaction
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