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Customer Service Representative II
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Job Description
- Req#: 6632
Employer Industry: Travel Management
Why consider this job opportunity:
- Salary up to $56,000
- Flexible working hours and remote work opportunities
- Opportunities for career advancement and skill development
- Generous vacation days for rest and recharge
- Inclusive work environment that celebrates diversity
- Access to travel industry perks and discounts
What to Expect (Job Responsibilities):
- Handle escalated service issues and monitor customer service levels
- Process requests accurately and efficiently using employer systems
- Provide first-level online navigational support and escalate technical issues
- Advise on travel options and professionally resolve client issues
- Complete administrative tasks and meet performance goals
What is Required (Qualifications):
- Previous experience in a corporate travel office
- Proficiency in airline reservations systems
- Demonstrated problem-solving skills
- Excellent customer service skills
- Understanding of ARC rules and regulations
How to Stand Out (Preferred Qualifications):
- Experience with customer service in the travel industry
- Familiarity with travel industry trends and supplier rules
- Strong written communication skills
#TravelManagement #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
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