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Customer Service Representative II
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Job Description
- Req#: 7b7a1129-bfec-4cae-8b04-c3b48cdb45bd
Employer Industry: Insurance Technology
Why consider this job opportunity:
- Salary up to $27 per hour
- Comprehensive health, dental, vision, and life insurance
- Flexible paid time off to support work-life balance
- Retirement savings plan with company match
- Opportunity to work within a collaborative and innovative team environment
- Hybrid work model for Chicago-based employees, with fully remote options available for candidates outside the area
What to Expect (Job Responsibilities):
- Resolve insurance requests quickly and accurately for clients through Salesforce cases and phone calls
- Deliver exceptional customer experiences with every interaction
- Educate customers on the benefits of programs and products while ensuring timely service
- Collaborate with referral sources and carrier contacts to meet customer needs
- Maintain accountability to self, team, and company while upholding a positive work culture
What is Required (Qualifications):
- 4+ years of experience in the insurance industry, preferably with homeowners insurance
- 2+ years in a customer service role
- Strong adaptability in a fast-paced, changing environment with the ability to multitask
- Excellent verbal and written communication skills to assist with customer inquiries and problem-solving
- Active Property & Casualty insurance license required before starting
How to Stand Out (Preferred Qualifications):
- Experience using Salesforce, Excel, and G Suite for policy management and accounting systems
- Strong process orientation with a commitment to finding better ways to complete tasks
- Positive attitude and desire to contribute to a vibrant work environment
#InsuranceTechnology #CustomerService #RemoteWork #CareerGrowth #HealthBenefits
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