Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $31.30 per hour
- Comprehensive benefits package including medical, dental, and vision coverage
- Opportunity to participate in a 401(k) retirement savings plan and Employee Stock Purchase Plan
- Access to well-being programs, education assistance, and free development courses
- Supportive work environment focused on employee care and community service
- Paid Time Off (PTO), vacation pay, and paid holidays throughout the year

What to Expect (Job Responsibilities):
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
- Utilize knowledge of plans, products, and procedures to enhance customer satisfaction and retention
- Maintain professionalism and empathy during all interactions with members, providers, and physicians
- Manage multiple tasks effectively in a high-volume, transaction-based environment
- Project a positive image of the employer through telephone communications

What is Required (Qualifications):
- Must reside in the EST time zone area
- Experience in a production environment
- Customer service experience in a call center or retail setting
- Strong communication and problem-solving skills
- Proficient computer navigation and typing skills

How to Stand Out (Preferred Qualifications):
- Demonstrated ability to be empathetic and compassionate towards customers' needs and concerns
- Experience in a high-volume transaction-based environment

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