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Customer Service Representative
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Job Description
- Req#: CUSTO002891
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Comprehensive training provided on customer service and company-specific software
What to Expect (Job Responsibilities):
- Process orders through traditional and e-prescription delivery, updating patients and referrals on status
- Verify necessary patient data, including insurance and diagnosis codes, for order processing
- Enter patient information into billing software accurately
- Perform revenue certification and/or pre-authorization activities prior to deliveries
- Inform patients of co-pay responsibilities and equipment rental or purchase information
What is Required (Qualifications):
- Minimum of high school diploma or equivalent
- Competency in processing sleep therapy equipment orders and general DME knowledge
- Strong problem-solving skills and effective verbal and written communication skills
- High level of proficiency in using computers and various software programs
- Ability to demonstrate accuracy and adherence to company policies and procedures
How to Stand Out (Preferred Qualifications):
- Experience in customer service within a healthcare-related field
- Familiarity with software programs such as Microsoft Office, Bonafide, and Synapse
- Strong interpersonal relationship skills when interacting with patients and healthcare professionals
#HealthcareServices #CustomerService #CareerOpportunity #TrainingProvided #PatientCare
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