Remote Jobs
Customer Service Representative - Missouri
7 days agoWhat's your preference?
Job Description
- Req#: 5001212537306
- Monday through Friday: 11:00 AM - 7:30 PM CST
- Rotating Saturday shift: 9:00 AM - 5:30 PM CST (every third Saturday)
- When scheduled to work a Saturday, employees receive one weekday off during that same week.
- Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly.
- Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed.
- Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
- Contributing to the accomplishment of individual, team and First Bank performance goals
- Learn internal systems, processes and master quality service standards
- Make connections with First Bank team members with whom you will be interacting most frequently
- High school diploma or general education degree (GED) required
- A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience.
- Previous contact call center experience preferred.
- Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.
Customer Service Center Representative - Remote, Missouri
This is a remote position however, preference will be given to candidates who reside in the state of Missouri.
Hours:
Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel.
In this Role You Will
Qualifications, Competencies and Skills
Compensation Disclosure
The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.
A reasonable estimate of the current pay range is $16 - $18.50 per hour.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.