Firstsource
Remote CSR - Mountain Time Zone
5 days agoWhat's your preference?
Job Description
- Req#: 20157
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $16/hr based on experience
- Opportunity for career advancement and growth within the organization
- Flexibility of remote work from home
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
What to Expect (Job Responsibilities):
- Manage a substantial influx of incoming calls related to healthcare member and provider inquiries
- Ensure a deep understanding of how actions and performance impact the experience of members
- Utilize web cameras for enhanced visibility during interactions
- Embrace a flexible scheduling approach to accommodate dynamic healthcare demands
- Strive for inquiry accuracy, productivity, call resolution, and overall satisfaction
What is Required (Qualifications):
- High School diploma or equivalent is required
- Must have a private workstation to perform work
- Must have internet access, including a router with Ethernet jack for connectivity to PC
- Call center experience is required
- Health insurance experience is preferred
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related call center environment
- Strong problem-solving skills
- Ability to navigate multiple computer screens efficiently
- Detail-oriented with strong reading comprehension and writing skills
- Positive professional attitude and reliability
#HealthcareServices #RemoteWork #CustomerService #CareerOpportunity #CompetitivePay
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Firstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.