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Customer Service Representative (Remote)
5 days agoWhat's your preference?
Job Description
- Req#: nypyVlKyxX5u
Employer Industry: Customer Service Solutions for Non-Profit Organizations
Why consider this job opportunity:
- Salary up to $16 per hour
- Comprehensive benefits including health insurance, life & AD&D insurance, and paid time off
- Opportunity for career advancement through training and cross-training programs
- Supportive and inclusive workplace culture that values team member happiness and creativity
- Remote work flexibility, with the option to work from home in designated states
What to Expect (Job Responsibilities):
- Represent a diverse range of products and services for a respected national non-profit organization
- Respond to customer inquiries through phone, chat, SMS, email, and social media, primarily focusing on phone communication
- Address questions related to membership accounts, products, services, and provide troubleshooting assistance
- Take ownership of customer issues, demonstrating sound judgment and problem-solving skills
- Meet performance metrics for customer satisfaction, quality, and productivity
What is Required (Qualifications):
- Experience in a fast-paced call center environment
- Experience with a customer service ticketing system (e.g., Zendesk, Talkdesk) desired
- Previous remote work experience
- Must currently reside in one of the following states: AZ, AR, FL, GA, IN, KY, MD, NV, NM, NC, SC, OH, TN, TX, UT, VA, or WI
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service roles, particularly in a remote setting
- Familiarity with customer loyalty programs and membership services
#CustomerService #RemoteWork #NonProfit #CareerOpportunity #InclusiveWorkplace
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