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Customer Service Representative - Remote in Golden, CO
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Job Description
- Req#: 2237911
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $28.27 per hour
- Comprehensive benefits package, including equity stock purchase and 401k contributions
- Opportunity for career advancement and development within the organization
- Supportive and inclusive work culture with a focus on health equity
- Flexibility to telecommute after initial training period
- Recognition and rewards for performance in a challenging work environment
What to Expect (Job Responsibilities):
- Answer 60-75 incoming calls daily from patients, providers, and pharmacies
- Schedule office visits and wellness appointments for primary care offices
- Request medication refills, referrals, and send messages on behalf of patients and providers
- Navigate multiple Electronic Health Record systems and follow HIPAA protocols
- Register new patients and input patient demographics and insurance information
What is Required (Qualifications):
- High School Diploma / GED
- 1+ years of experience in a customer service environment using phones and computers
- Familiarity with computer and Windows PC applications
- Ability to type an average of 40 wpm
- Ability to troubleshoot IT/computer issues independently
How to Stand Out (Preferred Qualifications):
- 1+ years of prior healthcare experience
- Knowledge of medical terminology
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TelecommutingAvailable
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