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Customer Service Representative (Remote PST)
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Job Description
- Req#: R0796351
Employer Industry: Healthcare Solutions
Why consider this job opportunity:
- Salary up to $31.30/hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including affordable medical plans, 401(k) matching, and employee stock purchase plans
- No-cost wellness programs and confidential counseling services available to all employees
- Supportive and inclusive culture promoting continuous learning and development
- Flexible work schedules and paid time off options
What to Expect (Job Responsibilities):
- Actively listen to customers, advocate for their needs, and provide guidance and support
- Resolve customer inquiries efficiently while documenting all interactions
- Educate customers about available resources and assist them in navigating their options
- Collaborate with team members and other departments to address service issues
- Maintain confidential records of patient information and follow company policies
What is Required (Qualifications):
- 6+ months of customer service experience
- Basic computer skills
- Must reside in the Pacific Standard Time Zone or Mountain Standard Time Zone and be able to work PST hours
- High School Diploma, GED, or equivalent experience
- Willingness to work specific hours with flexibility
How to Stand Out (Preferred Qualifications):
- 1+ years of customer service experience in a contact center environment
- 1+ years of claims, provider, dental, medical, or other related healthcare experience
- Experience with Microsoft Office applications
#HealthcareSolutions #CustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits
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