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Customer Service Representative
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Job Description
- Req#: R0033278
Employer Industry: Travel Insurance
Why consider this job opportunity:
- Salary range up to $40,000
- Comprehensive benefits package including health, dental, vision, life, and disability insurance
- Opportunities for ongoing training and professional development
- Remote work opportunity with flexible scheduling options
- Positive work environment recognized as one of the Best Workplaces in America in 2023
- Chance to make a meaningful impact by helping customers make informed decisions about travel insurance
What to Expect (Job Responsibilities):
- Engage with customers via phone, email, and chat to understand their travel insurance needs
- Educate customers about insurance products, including coverage options, benefits, and pricing
- Assist customers in comparing different insurance plans to facilitate informed decision-making
- Address customer concerns, questions, and objections professionally and courteously
- Collaborate with team members and other departments to resolve customer issues and ensure satisfaction
What is Required (Qualifications):
- Strong customer service and computer skills
- Excellent written and oral communication skills
- High attention to detail
- Ability to work independently in a remote environment and manage time effectively
- Previous experience in a customer service or sales role, preferably in the insurance or travel industry
How to Stand Out (Preferred Qualifications):
- Remote/Work From Home experience
- Background verification must not inhibit the ability to obtain insurance licenses
- Willingness to undergo training and continuous learning to stay updated on product knowledge and industry changes
- High school diploma or equivalent; additional education or certifications in customer service or insurance is advantageous
#TravelInsurance #CustomerService #RemoteWork #CareerOpportunities #ProfessionalDevelopment
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