UnitedHealth Group

Customer Service Representative Team Lead - National Remote


Pay$18.80 - $36.78 / hour
LocationDallas/Texas
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 2184223
      Employer is seeking a Customer Service Representative Lead to join their team. As part of this global organization, you will have the opportunity to make a meaningful impact on the health outcomes of millions of people. With a culture guided by diversity and inclusion, comprehensive benefits, and career development opportunities, employer is committed to advancing health equity on a global scale. Join us and be part of a team that cares, connects, and grows together.

      Job Responsibilities:
      - Answer incoming calls and provide information on Optum Salt Lake County Behavioral Health Providers, services in Salt Lake County, and Medicaid benefit plans
      - Research and provide referrals to providers/agencies in Salt Lake County for Medicaid eligible consumers
      - Utilize computer database to verify Medicaid eligibility
      - Provide additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
      - Complete administrative tasks to support the Care Coordination team

      Required Qualifications:
      - High School Diploma / GED (or higher)
      - 2+ years of Customer Service experience in insurance, medical, behavioral health, or financial technology
      - Familiarity with computer applications and ability to learn new and complex systems
      - Ability to work full-time, Sunday - Saturday between 7:00am – 10:00pm CST, with occasional overtime as needed

      Preferred Qualifications:
      - Familiarity with Financial Health Technology
      - Understanding of multiple services and benefit plans for Medicaid

      Telecommuting Requirements:
      - Ability to keep company sensitive documents secure
      - Dedicated work area that provides information privacy
      - Availability of high-speed internet connection

      Soft Skills:
      - Strong organizational skills
      - Ability to multi-task

      Additional Information:
      - Salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $18.80 - $36.78, based on factors such as education, work experience, and certifications
      - UnitedHealth Group is committed to providing equitable care that addresses health disparities and improves health outcomes for all individuals, regardless of race, gender, sexuality, age, location, or income
      - UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer
      - Drug-free workplace: Candidates are required to pass a drug test before beginning employment
  • About the company

      UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.