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Customer Service Representative - Tricare - Remote in Alabama - AL WAH
This job is now closed
Job Description
- Req#: 416768BR
Employer Industry: Customer Service
Why consider this job opportunity:
- Salary up to $14 per hour during training, with pay increases post-training
- 60 days employment eligibility for benefits including medical, dental, vision, FSA, 401K, and paid time off
- Performance incentives offered for the role
- Opportunity for long-term, full-time employment supporting TRICARE beneficiaries
- Eleven paid holidays, paid time off benefits, and healthcare coverage provided
- Supportive work environment with a focus on quality customer service
What to Expect (Job Responsibilities):
- Respond to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims
- Thoroughly document inquiry outcomes for accurate tracking and analysis
- Coordinate with various functions within the team to ensure timely handling of member requests and questions
- Work from home offices Monday through Friday, between the hours of 8:00 AM to 7:00 PM Eastern Time
- Proactively manage issues that prevent your ability to maintain a productive work environment
What is Required (Qualifications):
- High school diploma or equivalent
- U.S. Citizen residing in eligible states
- Ability to pass a drug screen and background check
- Excellent communication skills
- Customer service experience desired, call center experience ideal
How to Stand Out (Preferred Qualifications):
- Experience in call center environment handling inbound calls, e-mail, and chat
- Familiarity with TRICARE benefits and services
#CustomerService #VeteranSupport #AtHomeJob #InboundCalls #TRICARE
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