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Job Description
- Req#: 3746570
Employer Industry: Corporate Travel and Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Be part of an innovative company at the forefront of blockchain technology in travel
- Supportive and collaborative work environment
- Engage with a diverse range of clients and suppliers
- Chance to make a positive impact on customer satisfaction and operational efficiency
What to Expect (Job Responsibilities):
- Engage with customers via phone, email, and chat to address inquiries and issues, ensuring SLAs are met
- Research and resolve escalated concerns in a timely manner, collaborating across internal teams and suppliers as needed
- Track all customer service interactions to ensure complete and accurate reporting, leveraging data to drive performance and continuous improvement
- Provide monthly trend analyses for internal coaching and training opportunities
- Build meaningful relationships with customers and supplier partners
What is Required (Qualifications):
- 3+ years of experience working with customers in the travel industry
- Exceptional oral and written communication skills
- Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations
- Strong problem-solving, decision-making, and time management skills
- Ability to work independently while prioritizing multiple tasks in a dynamic environment
How to Stand Out (Preferred Qualifications):
- Solid analytical skills with attention to detail and accuracy
- Team player with a proactive approach to collaboration and knowledge sharing
#CorporateTravel #CustomerService #BlockchainTechnology #CareerOpportunity #InnovativeWorkEnvironment
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