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Customer Service Representative
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Job Description
- Req#: 3787189
Employer Industry: B2B Media and Marketing
Why consider this job opportunity:
- Salary up to $55,000, depending on experience
- Opportunity for career advancement and growth within a recognized company
- Flexible remote work environment, preferably for candidates based in the Cleveland metro area
- Comprehensive benefits package, including premium medical, dental, and vision plans
- Generous paid time off, including vacation, sick leave, and parental leave
- Supportive work/life balance in a dynamic and collaborative work environment
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for customers, managing their print and digital advertising campaigns
- Collect and manage advertising materials in collaboration with customers and sales representatives
- Schedule and oversee all print and digital deployments, ensuring timely execution
- Facilitate effective communication between clients and the production team regarding campaign information
- Provide detailed reporting on digital products to customers and maintain updates in Salesforce
What is Required (Qualifications):
- Minimum of 2 years of customer service experience in an agency or media environment
- Proven ability to manage multiple projects concurrently and meet deadlines with minimal supervision
- Excellent oral and written communication skills
- Strong attention to detail and problem-solving abilities
- High level of proficiency in Microsoft applications, with knowledge of Salesforce and email marketing being a plus
How to Stand Out (Preferred Qualifications):
- Familiarity with online advertising and content management systems
- Experience in a high-pressure work environment
- Self-motivated with the ability to work both independently and collaboratively
#B2BMedia #CustomerService #RemoteWork #CareerGrowth #MarketingJobs
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