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Job Description
- Req#: JR101910
Employer Industry: Pet Insurance and Services
Why consider this job opportunity:
- Comprehensive full medical, dental, and vision insurance
- 12 weeks of 100% paid parental leave
- Flexible spending accounts and health savings account
- Opportunities for career advancement and growth within the organization
- Supportive and pet-friendly work environment
- Paid time off to volunteer at nonprofit organizations
What to Expect (Job Responsibilities):
- Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction
- Answer customer emails promptly, addressing their inquiries and concerns professionally
- Assist other departments with policy procedures and adjustments
- Help pet parents understand coverage and options, review claims, and maintain and adjust new and existing policies
- Handle emotionally challenging situations with grace and resilience
What is Required (Qualifications):
- Strong mental and emotional resilience; ability to handle challenging customer interactions with patience and professionalism
- Excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers
- Experience in a customer service role, preferably in a call center setting
- Basic level of technical proficiency; comfortable navigating multiple software applications across multiple screens
- Adaptability and the ability to multitask in a fast-paced and demanding environment
How to Stand Out (Preferred Qualifications):
- A genuine desire to make a positive impact on customers' experiences and help them find solutions to their concerns
#PetInsurance #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefitsAbout the company
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