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Customer Service Representative
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Job Description
- Req#: 744000072584728
Employer Industry: Water Purification Solutions
Why consider this job opportunity:
- Competitive compensation and benefits package
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage in challenging projects with training to ensure success
- Chance to make a positive impact on customer satisfaction and service quality
What to Expect (Job Responsibilities):
- Utilize CRM database to process sales orders, generate order confirmations, and update orders for accurate billing
- Respond promptly and professionally to incoming calls and emails regarding purchase orders and customer inquiries
- Navigate distributor online portals to retrieve and confirm purchase orders for timely processing
- Manage Return Merchandise Authorization (RMA) requests in adherence to company policies
- Execute payment processing tasks, ensuring confidentiality and accuracy
What is Required (Qualifications):
- Minimum of 3 years of experience in B2B or retail customer support, preferably in a manufacturing or distributor setting
- Demonstrated ability to work under pressure while maintaining high attention to detail
- Proficiency in Google Suite and general computer operations
- Exceptional verbal and written communication abilities
- Strong teamwork skills and a professional demeanor
How to Stand Out (Preferred Qualifications):
- Associate's degree
- Experience with ISO certified standard operating procedures
- Advanced problem-resolution and critical-thinking skills
- Proven track record of resolving customer complaints and conflicts with professionalism
#WaterPurification #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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