WEX
Customer Service Specialist (Bilingual-French/English)
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Job Description
- Req#: R20572
Employer Industry: Financial Technology Services
Why consider this job opportunity:
- Base pay range up to $(amount)
- Quarterly or annual bonus eligibility based on performance
- Comprehensive benefits including health, dental, and vision insurance
- Opportunities for ongoing training and career advancement
- Supportive work environment with a focus on customer satisfaction
- Bilingual candidates (French/English) are in high demand
What to Expect (Job Responsibilities):
- Assist customers by answering questions, resolving issues, and providing education on services
- Handle 40-60 inbound phone calls per day efficiently
- Navigate and utilize 10-15 different systems simultaneously during calls
- Deliver clear communication while providing accurate answers and solutions
- Conduct thorough research to investigate inquiries using available reference materials
What is Required (Qualifications):
- Bilingual French/English speaking required
- Proficiency with computers is required
- Access to high-speed internet via Ethernet cable is required
- Previous experience managing a steady flow of incoming calls
- Strong customer service and/or call center background is preferred
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Familiarity with customer service standards and goals
- Ability to multitask across multiple platforms effectively
- Previous training experience for team members
- Strong written communication skills, with attention to grammar and spelling
#FinancialTechnology #CustomerService #BilingualJobs #CareerGrowth #CompetitiveBenefits
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