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Customer Service Specialist II (100% Remote)
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Job Description
- Req#: 5001169264706
Employer Industry: Banking
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work schedule with the possibility of working outside normal banking hours
- Supportive and collaborative work environment
- Engaging in a role that involves helping customers with their financial needs
- Competitive benefits package
What to Expect (Job Responsibilities):
- Respond to customer inquiries regarding bank products and services in a professional manner
- Process inbound calls and assist customers with various banking services, including digital banking support
- De-escalate customer concerns and escalate to supervisors as necessary
- Maintain knowledge of banking products and services to provide accurate information to customers
- Attend meetings for ongoing development and adhere to performance metrics
What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience required; experience within a banking or financial institution preferred
- Minimum of one year of contact center experience or equivalent required
- Expertise in using a personal computer and managing home networking infrastructure
- Ability to type with speed and accuracy
How to Stand Out (Preferred Qualifications):
- Minimum of six months of outbound calling experience preferred
- Minimum of six months of sales experience preferred
- Experience with Android and Apple products and supported web browsers
#Banking #CustomerService #CareerOpportunity #FlexibleSchedule #ProfessionalDevelopment
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