Remote Jobs
Customer Service Specialist - Resolution
This job is now closed
Job Description
- Req#: 1672
- Outbound calls for all non-compliant requests that are missing documentation.
- Email on non-compliant requests that are missing documentation.
- Data Entry work updating addresses, fax numbers, and emails.
- Entering in new updated requests.
- Reviewing order to ensure proper documents and information has been added.
- Monitor multiple queues.
- Excellent communication skills, strong analytical and problem-solving skills.
- 1+ year of call center experience
- Ability to multi-task, prioritize duties, and have strong time management skills.
- Willingness to learn.
- Proficient computer skills with software applications such as Microsoft Office.
- Maintain a positive, empathetic, and professional attitude toward customers always.
- High school diploma or GED required.
- Previous Medical Industry Experience preferred but not required.
- Fast learner
- Self-motivated and able to work independently
- Ability to adapt to change/ flexibility a must
- Dependable
- Candidate must maintain a high level of business integrity and diligence
- Passionate about people and be able to show patient empathy is a must
- Quick worker
- Team player
- Positive attitude
- Someone who strives to do more
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
- 8-hour shift
- Monday to Friday
- High school or equivalent
- Customer service: 1 years
- Healthcare Experience: 1 year (Preferred)
- Fully Remote
MISSION: The mission for this role is to provide excellent customer service to clients, patients, and requestors. This role will be required to meet daily goals and report to the Customer Service Manager with any reoccurring issues for resolution. He/she should align with HealthMark Groups core values, culture and overall CRAFT of the company.
REQUIREMENTS: The requirement for this role is to have good communication skills both written and verbal and interpersonal skills to build successful working relationships with requestors, clients, and co-workers. This position requires a person to be detailed oriented and be able to resolve customer issues in a timely manner. Excellent follow up skills and time management are essential. This role is a remote position so the candidate must have reliable internet and a quiet background setting.
LOCATION: REMOTE
***Key Points: Requestor Support: Ensure HealthMark is providing excellent customer service by being client focused
Daily Roles and Responsibilities:
Qualifications:
Qualities that the candidate for this position should include:
Job Type: Full-time
Benefits:
Schedule:
Education:
Experience:
Work Location:
Work Location: RemoteAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.