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Customer Service Specialist - Work from Home
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Job Description
- Req#: R78436
**Employer Industry: Retail and E-commerce**
Why consider this job opportunity:
- Starting salary of $15.00/hour
- Shift differential available when applicable
- Comprehensive Total Rewards package including health care benefits starting on day 1, 401(k), paid time off, and tuition reimbursement
- Opportunity for career advancement and growth within the QVC Group family of brands
- Supportive and inclusive company culture committed to diversity and belonging
- Work remotely from home in approved counties in Ohio, Indiana, or Kentucky
What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer inquiries while providing assistance with orders and accounts
- Personalize customer interactions and offer additional products during calls
- Confirm refunds, take payments, place orders, and analyze account data as needed
- Report to an assigned Customer Service Supervisor and work from home
- Maintain a distraction-free work environment while managing technical issues in partnership with IT
What is Required (Qualifications):
- Ability to problem-solve and de-escalate unique situations in a high-paced environment
- Must be available to work weekends, holidays, and additional hours as needed
- Capacity to sit for long periods of time while navigating multiple systems and screens
- Follow Cornerstone Brands computer system requirements
- Maintain a self-provided computer or laptop with Windows 10 or newer and compatible headset
How to Stand Out (Preferred Qualifications):
- Experience in customer service or retail environments
- Familiarity with virtual work environments and structured schedules
- Strong communication skills with the ability to engage with a variety of customer styles
- Previous experience troubleshooting technical issues
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