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Customer Service Supervisor - Veterinary & Association Programs (Veterinary-Focused)
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Job Description
- Req#: JR104003
Employer Industry: Insurance and Veterinary Services
Why Consider this Job Opportunity:
- Salary up to $52,000 annually
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to lead and develop a dedicated team in a vital sector
- Comprehensive employee recognition and wellness programs
- Commitment to ongoing training and compliance with industry standards
What to Expect (Job Responsibilities):
- Supervise, train, and provide leadership to the customer service team
- Establish and monitor performance goals and individual development plans
- Conduct quality assurance reviews and provide coaching to improve agent performance
- Oversee operational activities and recommend process improvements for efficiency
- Ensure compliance with HIPAA regulations and protect Protected Health Information (PHI)
What is Required (Qualifications):
- Bachelor's degree in Business Management, Administration, or a related field
- Five or more years of insurance industry experience, preferably in a customer service environment
- Prior supervisory or team lead experience
- Life & Health insurance license or the ability to obtain it within 60 days of hire
- Exposure to veterinary roles such as veterinary assistants or vet techs is a plus
How to Stand Out (Preferred Qualifications):
- Familiarity with veterinary workflows or member interactions in animal health
#Insurance #VeterinaryServices #CustomerService #LeadershipOpportunity #CareerGrowth
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