• Job Description

  Req#: JR101438
  Pay Rate $15/hr
  
  Who we are:
  
  At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
  
  What's the Role About?
  
  If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
  
  In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
  
  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?
  
  
  What's in it for YOU?
  
  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement
  
  
  Responsibilities:
  
  
  • Handle inbound calls for insurance products, including AD&D, general questions, and claims support
  
  
  
  • Explain coverage and benefits in a clear, simple way-especially to customers unfamiliar with their plan
  
  
  
  • Address cancellation requests and help customers understand the value of keeping coverage
  
  
  
  • Assist customers or beneficiaries with claims, including sensitive situations involving death or injury
  
  
  
  • Balance retention efforts with empathy-knowing when to educate, save, or support
  
  
  
  • Stay calm and professional during difficult or emotional conversations
  
  
  
  • Document call outcomes accurately
  
  
  
  • Meet performance goals for quality, compliance, and retention
  
  
  What We Look for in a Candidate:
  
  
  • 18 years of age or older with a High School Diploma or GED
  
  
  
  • Typing proficiency of 30 WPM with accuracy
  
  
  
  • Strong communication and listening skills
  
  
  
  • Comfortable handling objections and influencing decisions
  
  
  
  • Able to explain complex topics in a simple way
  
  
  
  • Patient and respectful, especially with older customers
  
  
  
  • Emotionally aware, can handle both sales and sensitive conversations
  
  
  
  • Stays calm under pressure and handles tough calls well
  
  
  
  • Goal-oriented with a focus on results
  
  
  
  • Basic computer skills and ability to multitask
  
  
  
  • Reliable attendance

• About the company

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