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Customer Service Support Representative (Remote)
6 days agoWhat's your preference?
Job Description
- Req#: 264044
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $23 per hour
- Comprehensive benefits package including Medical, Dental, Vision, Life, and more
- Opportunity for career advancement and growth within the organization
- Flexible working hours with a remote work option
- Supportive and collaborative work environment focused on customer service and patient care
What to Expect (Job Responsibilities):
- Act as a liaison between the employer, customers, and patients, ensuring all inquiries are addressed
- Resolve customer requests using internal software and procedures while maintaining a courteous demeanor
- Conduct thorough research to manage complex inquiries and maintain accurate medical records
- Participate in activities designed to improve customer satisfaction and business performance
- Apply standard troubleshooting procedures to resolve basic technological issues
What is Required (Qualifications):
- High school diploma or GED equivalent required
- Minimum of 1 year of experience in a customer service role
- Minimum of 1 year of experience using Microsoft Office suite products
- Reliable internet connection with a minimum download speed of 50 Mbps
- Strong verbal and written communication skills with a customer service orientation
How to Stand Out (Preferred Qualifications):
- Associate degree or higher
- 1 or more years of experience in a medical background or healthcare industry
- Experience working in a contact center or call center environment
- Familiarity with software applications such as Salesforce.com or Laboratory Information Systems
- Ability to navigate multiple systems concurrently with strong computer competency
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #Benefits
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