Remote Jobs
Customer Service / Technical Support Rep - Tech Products - Remote
5 days agoWhat's your preference?
Job Description
- Req#: 464969BR
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
- Base salary of $17.31 per hour
- Opportunity for career advancement with 80% of management promoted from within
- Work-from-home convenience with a flexible schedule
- Comprehensive benefits including medical, dental, and vision insurance
- DailyPay enrollment option for early access to earned wages
- Supportive and inclusive company culture with various employee resource groups
What to Expect (Job Responsibilities):
- Provide exceptional customer service and technical support via inbound calls and online communication
- Resolve technical issues related to hardware, software, and client products
- Document and track customer interactions in databases
- Maintain up-to-date knowledge of client products, including smartphones, tablets, and computers
- Utilize call flow guides to assist customers effectively
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to build customer relationships
- Comfortable using and explaining technology
- Availability to work during flexible hours, with a desktop or laptop for testing
How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Experience in fast-paced multi-tasking environments
- A quiet, distraction-free home office setup
- Eagerness to learn new technologies
- Strong computer navigation skills
#CustomerService #TechSupport #RemoteWork #CareerGrowth #InclusiveCultureAbout the company
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