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Customer Service - Work at Home
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Job Description
- Req#: 22151
Employer Industry: Customer Service in the Healthcare Sector
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive medical, dental, and vision insurance plans
- 401(k) Retirement Savings Plan to secure your future
- Paid Time Off to support work-life balance
- Employee referral program offering $500.00 for successful hires
- Access to discounts through Employee PerkSpot on various services and products
What to Expect (Job Responsibilities):
- Respond to general inquiries and address concerns related to products and services across multiple lines of business
- Resolve coordination of benefits inquiries by analyzing patient activity and claims attachments
- Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations
- Thoroughly document all customer interactions and maintain accurate records
- Direct inquiries to necessary departments or individuals when resolutions exceed the span of control for this role
What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 2 years of experience in a high-volume customer service environment
- Ability to multi-task using multiple applications simultaneously
- Professional verbal and written communication skills
- Strong organizational skills and attention to detail
How to Stand Out (Preferred Qualifications):
- Knowledge of medical/dental terminology
- Experience with Medicare/Medicaid
- Familiarity with claims, billing, and coding processes
#CustomerService #HealthcareJobs #CareerGrowth #EmployeeBenefits #JoinOurTeam
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