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Customer Services Support Operator 4
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Job Description
- Req#: 25-34132
Employer Industry: Technology and Business Consulting
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Fully remote position after initial training period
- Competitive salary based on experience
- Supportive and collaborative work environment
- Chance to work with multinational and cross-functional stakeholders
- Engaging role that requires critical thinking and decision-making
What to Expect (Job Responsibilities):
- Own end-to-end planning and deployment of field service resources
- Act as the decision-maker for field resource allocation
- Manage capacity planning to meet fluctuating and cyclical demand
- Navigate complex scheduling discussions with customers and apply prioritization logic
- Collaborate closely with field service engineers and global business stakeholders
What is Required (Qualifications):
- Minimum of 2 years of customer-facing experience in service coordination, dispatch, or operations support
- Strong critical thinking and active listening skills
- Clear and professional English communication skills, both verbal and written
- Ability to manage conflict and de-escalate difficult conversations
- Proficiency in Excel and general PC skills, including Word, PowerPoint, and Outlook
How to Stand Out (Preferred Qualifications):
- Experience in dispatch, service coordination, or field operations
- Bachelor's degree or equivalent experience
- Exposure to the healthcare or medical device industry
- Experience supporting service engineers or technical field teams
- Familiarity with SAP and Magellan Genesis phone system
#TechnologyConsulting #CustomerService #RemoteWork #CareerGrowth #CriticalThinking
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