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CUSTOMER SOLUTIONS SPECIALIST
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Job Description
- Req#: 485070
Employer Industry: Library Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote work environment with significant virtual communication
- Supportive and collaborative work environment
- Involvement in cross-functional initiatives to improve customer experience
- Chance to lead training sessions and mentor junior team members
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for high-value or complex accounts, building strong relationships and understanding customer workflows and strategic goals
- Lead advanced account configuration and setup, ensuring accuracy and alignment with customer requirements
- Conduct proactive business reviews with assigned customers, preparing reports and analyzing trends
- Manage complex service activities such as contract renewals, inventory adjustments, and troubleshooting technical issues
- Collaborate with Sales and Product teams to identify growth opportunities and contribute to product development initiatives
What is Required (Qualifications):
- Bachelor's degree in Business, Library Science, or related field; equivalent experience in the library industry may be considered
- 3-5 years of public library book distribution customer service experience with complex accounts
- Strong expertise in account configuration and workflow solutions
- Exceptional problem-solving and analytical skills
- Proficiency in MS Office Suite and enterprise systems
How to Stand Out (Preferred Qualifications):
- 2-5 years of experience in library cataloging, including MARC records creation
- Excellent verbal and written communication skills, especially in presentations
- Ability to work independently and collaboratively in a fast-paced environment
- Highly organized with strong time management and multitasking abilities
- Strong interpersonal skills to build and maintain relationships at all organizational levels
#LibraryServices #CustomerSolutions #CareerOpportunity #RemoteWork #TechnicalSupport
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