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Customer Solutions Support Specialist
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Job Description
- Req#: 1547
Employer Industry: Travel Management
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with cutting-edge technology in the travel industry
- Engage in a people-first culture driven by transparency and accountability
- Work Monday to Friday from 8:00 am to 5:00 pm CST
What to Expect (Job Responsibilities):
- Triage and distribute incoming technical support cases by effectively identifying issues and priority levels
- Monitor cases for adherence to department and company service level agreements (SLAs)
- Submit support cases and collaborate with other departments to resolve client issues
- Serve as back-up support for the online support position and assist with special projects as requested
- Conduct business and technical discovery to gather missing information needed to resolve issues
What is Required (Qualifications):
- Associate's Degree or equivalent work experience
- Minimum of 2 years of work experience utilizing a travel industry native GDS (Sabre preferred)
- At least 1 year of experience in a customer service position
- Intermediate skill level with Microsoft Excel
- Excellent communication skills and strong problem-solving aptitude
How to Stand Out (Preferred Qualifications):
- Experience utilizing a customer relationship management (CRM) product
- Familiarity with industry-managed online booking tools (Concur preferred)
- Robust interpersonal skills and ability to connect with a diverse range of personalities
#TravelManagement #CustomerService #TechnicalSupport #CareerOpportunity #ProblemSolving
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