DocuSign
Customer Success Account Manager
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Job Description
- Req#: 28719
Employer Industry: E-Signature and Contract Lifecycle Management
Why consider this job opportunity:
- Salary up to $51.92/hour based on location and experience
- Eligible for bonuses based on achievement of sales goals
- Comprehensive benefits including paid time off, health plans, and retirement options
- Opportunities for career advancement and professional development
- Flexible remote work arrangement
- Supportive and inclusive company culture focused on employee well-being
What to Expect (Job Responsibilities):
- Manage a portfolio of accounts to drive customer engagement and satisfaction
- Achieve revenue, bookings, and renewal goals across your assigned accounts
- Conduct business reviews with key customers to demonstrate product value
- Serve as a primary point of contact for customer escalations and coordination
- Collaborate with internal teams to enhance customer outcomes and address risks
What is Required (Qualifications):
- BS/BA degree or equivalent work experience
- Minimum of 2 years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS
- Proven track record in quota-carrying roles
- Experience navigating customer relationships and deal cycles in a consultative manner
- Strong written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- 3+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS
- Contract negotiation skills with timely completion of renewal cycles
- Experience supporting adoption efforts and acting as a change agent for customers
- Proficiency in Salesforce CRM
- Strong organizational skills with the ability to adapt to shifting priorities
#E-Signature #CustomerSuccess #RemoteWork #CareerGrowth #SaaS
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
DocuSign, Inc., is an American company headquartered in San Francisco, California, that allows organizations to manage electronic agreements.
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