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Customer Success Agent - Call Center
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Job Description
- Req#: JR104842
Employer Industry: Mortgage Services
Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a supportive and collaborative team environment
- Chance to make a positive impact on customer satisfaction and experience
- Engage with customers in a fast-paced and dynamic setting
- Regular and punctual attendance is emphasized, promoting a reliable work culture
What to Expect (Job Responsibilities):
- Answer inbound and make outbound calls, responding to customer requests within set timeframes
- Provide accurate and timely information regarding loan details to customers
- Collaborate with team members to explain policies and procedures effectively
- Build positive relationships with customers, ensuring they feel secure and valued
- Maintain compliance with all company policies and procedures
What is Required (Qualifications):
- High School Graduate or GED
- 0-1 years of related work experience preferred
- Exceptional communication skills, both verbal and written
- Ability to multitask and thrive in a fast-paced environment
- Commitment to confidentiality and data security
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or call center roles
- Familiarity with mortgage or financial services industry
- Strong problem-solving skills and a proactive attitude
- Ability to adapt to changing situations and customer needs
#MortgageServices #CustomerSuccess #CareerOpportunity #TeamEnvironment #CustomerSatisfaction
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