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Customer Success Architect - Bilingual
6 days agoWhat's your preference?
Job Description
- Req#: R10264138
Employer Industry: Technology Solutions for Consumer Brands
Why consider this job opportunity:
- Salary up to $115,000 USD per year
- Eligible for bonus pay, enhancing overall compensation
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k)
- Opportunity for career advancement and skill development within a global company
- Supportive team environment that encourages growth and innovation
- Remote work flexibility within specific eastern time zone states
What to Expect (Job Responsibilities):
- Onboard customers and drive the initial implementation, standards, and integrations while effectively managing customer expectations
- Create and implement TraceGains products, standards, best practices, and services ensuring they meet scalability, performance, and maintainability requirements
- Drive adoption of TraceGains products within the customer base
- Serve as a customer advocate while collaborating with internal, cross-functional teams
- Develop methods of implementation strategy that allow for continuous improvement in customer satisfaction and retention rates
What is Required (Qualifications):
- Demonstrated ability to communicate fluently in Spanish and English, both orally and in writing, in professional settings
- B.S. or B.A. degree
- 3 to 5 years' experience in a client-facing role
- Previous experience in consulting and/or customer service/support skills
- Ability to translate and interpret complex information accurately between Spanish and English for stakeholders
How to Stand Out (Preferred Qualifications):
- Prior experience as a Customer Success Manager/Customer Success Architect in a SaaS company
- Experience in the Food and Beverage industry and/or Supply Chain
- Positive team player attitude with a willingness to grow and adapt
#TechnologySolutions #CustomerSuccess #RemoteWork #CareerGrowth #DiversityAndInclusion
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