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Customer Success Associate (Night Shift)
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Job Description
- Req#: RB9I5wChH2qz
Employer Industry: Sports Technology
Why consider this job opportunity:
- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401(k) plan
- Flexible working hours and remote work options
- Opportunities for career advancement within a small, impactful team
- Chance to work in an innovative environment focused on enhancing user experiences in sports
What to Expect (Job Responsibilities):
- Provide exceptional customer service while demonstrating product and industry knowledge across various communication channels
- Respond to user complaints, requests, and inquiries in a timely and professional manner
- Assist internal teams with ad hoc requests and additional fraud reviews as needed
- Support interdepartmental needs related to user interactions and the DFS product
- Review player deposit and withdrawal transactions for potential fraud
What is Required (Qualifications):
- 1+ years of prior experience in a direct Customer Support/Success role
- Excellent verbal and written communication skills to collaborate effectively with multiple departments and users
- Ability to work weeknights and weekends, covering 40 hours per week
- Availability during holidays and significant game days across sports
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer support environment, preferably within the sports or gaming industry
- Strong problem-solving skills and ability to empathize with users
- Familiarity with Daily Fantasy Sports (DFS) and related products
#SportsTechnology #CustomerSupport #CareerOpportunity #RemoteWork #SportsGaming
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