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Customer Success Consultant
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Job Description
- Req#: 9558
Employer Industry: GovTech
Why consider this job opportunity:
- Salary up to $73,000 per year
- Flexible Time Off and Company-Wide Wellbeing Days for mental health
- Work From Home Reimbursement to support a productive home office
- Comprehensive health plans, including a 100% employer-paid option
- Opportunities for professional development through online learning platforms
- Inclusive and supportive company culture with Employee Resource Groups
What to Expect (Job Responsibilities):
- Proactively manage an assigned portfolio of clients through the customer journey
- Act as an interface among sales, implementation, and support to resolve customer issues
- Advise customers on best practices for Granicus products through various engagement methods
- Analyze client usage data to make data-driven recommendations
- Collaborate with Sales to develop territory expansion plans and coordinate customer outreach
What is Required (Qualifications):
- 2-3+ years of experience in customer success, account management, or client services
- Strong analytical skills and a data-driven mindset
- Excellent organizational skills with the ability to manage multiple priorities
- Exceptional interpersonal skills for building and maintaining client relationships
- Experience with CRM platforms (Salesforce preferred) and customer success technologies (Totango preferred)
How to Stand Out (Preferred Qualifications):
- Experience with or knowledge of public sector organizations
- Change management experience valued
- Commitment to diversity of thought and consideration of different ideas
#GovTech #CustomerSuccess #RemoteWork #ProfessionalDevelopment #InclusiveWorkplace
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