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Customer Success Engineer, Dallas or Atlanta (Strategic)
4 days agoWhat's your preference?
Job Description
- Req#: 5721969004
Employer Industry: Data Solutions and IT Security
Why consider this job opportunity:
- Salary up to $160,000
- Generous benefits package including health, dental, vision, short-term disability, life insurance, and 401(k)
- Opportunity for career advancement and growth within the organization
- Remote-first work environment, allowing flexibility in your work location
- Engaging company culture that values diversity and collaboration
- Chance to make a significant impact on customer success and satisfaction
What to Expect (Job Responsibilities):
- Act as a trusted technical advisor to customers, driving the Customer Success lifecycle from onboarding to expansion
- Establish and maintain relationships with stakeholders and senior management to drive customer-centric initiatives
- Drive adoption of solutions and recommend use case initiatives while troubleshooting and advocating for training
- Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams as the voice of the customer
- Track customer metrics and information using the Customer Success Platform to monitor customer health
What is Required (Qualifications):
- Minimum of 5 years in a related post-sales customer advocacy role
- Strong communication and relationship management skills with a customer-first mindset
- Proven experience working with large complex enterprises in a high-growth environment
- Deep understanding of managing data pipelines and experience with observability, logs, metrics, IT operations, and security
- Willingness to travel as needed (up to 15%-20%) and reside in Dallas or Atlanta
How to Stand Out (Preferred Qualifications):
- Experience as a Data Engineering/Analytics platform administrator or architect (e.g., Splunk, Elastic, Datadog, Snowflake)
- Familiarity with Customer Success Platforms such as GainSight or PlanHat
- Working knowledge of major cloud providers (AWS, Azure, GCP)
- Enjoys engaging with customers and solving complex problems
- Sense of humor, including a repertoire of good or bad jokes
#DataSolutions #CustomerSuccess #ITSecurity #RemoteWork #CareerOpportunityAbout the company
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