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Customer Success Engineer - Pacific Mountain
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Job Description
- Req#: 3E.46C
Employer Industry: Data Security
Why Consider this Job Opportunity:
- Salary up to $160,000
- Unlimited Paid Time Off (PTO) for work-life balance
- Opportunity for career advancement and growth within a leading data security organization
- Work remotely with an office setup reimbursement
- Comprehensive health, vision, and dental insurance
- Paid holidays, sick time, and life insurance benefits
What to Expect (Job Responsibilities):
- Serve as the primary technical expert on the employer's platform, demonstrating in-depth knowledge and expertise.
- Drive customer adoption through effective onboarding and training processes.
- Proactively ensure customers are realizing the full value of their investment and maximizing their return on investment.
- Troubleshoot and resolve technical issues impacting customers to ensure seamless experiences.
- Conduct Quarterly Business Reviews with customers to evaluate progress and identify areas for improvement.
What is Required (Qualifications):
- Associate's degree or equivalent experience required; Bachelor's degree in Computer Science or similar experience is a plus.
- 12 years of experience with strong project management skills.
- 3+ years of hands-on experience with data and cloud technologies, including databases and cloud infrastructure.
- Proficiency in SQL, scripting languages (e.g., Python), and experience with APIs and web services.
- Excellent interpersonal skills and a proven track record of owning customer relationships.
How to Stand Out (Preferred Qualifications):
- Prior experience working in a software company in a technical customer-facing role.
- Demonstrated expertise in Data Loss Prevention (DLP) and Cloud Security Posture Management (CSPM).
- Ability to lead both executive meetings and technical workshops effectively.
- A results-oriented mindset with a history of driving revenue growth and customer satisfaction.
#DataSecurity #CustomerSuccess #RemoteWork #CareerGrowth #TechJobs
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