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Customer Success Engineer- Seattle
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Job Description
- Req#: 5746400004
Employer Industry: Data Solutions and Analytics
Why Consider this Job Opportunity:
- Salary up to $175K
- Generous benefits package including health, dental, vision, short-term disability, and life insurance
- Paid holidays and time off, plus a fertility treatment benefit
- Opportunity for career advancement and growth within a rapidly expanding company
- Collaborative and supportive remote-first work environment
- Chance to work with cutting-edge data technologies and large enterprise clients
What to Expect (Job Responsibilities):
- Act as a trusted advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion
- Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs
- Drive adoption and expansion of existing use cases and develop additional use cases with customers
- Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams as the voice of the customer
- Mentor and inspire team members as part of the Customer Experience organization
What is Required (Qualifications):
- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales
- Excellent communication and relationship management skills with a customer-first mindset
- Proven track record of working with large complex enterprises in a high growth environment
- Experience with Observability, Logs, Metrics, IT Operations, and Security
- Willingness to travel as needed (up to 25%)
How to Stand Out (Preferred Qualifications):
- Experience as a Data Engineering/Analytics platform administrator/architect (e.g., Splunk, Elastic, Datadog, Snowflake)
- Solid understanding of Customer Success Platforms such as GainSight or PlanHat
- Working knowledge of major cloud providers (AWS, Azure, GCP)
- Experience working remotely
- A good sense of humor, including the ability to share jokes
#DataSolutions #CustomerSuccess #RemoteWork #CareerOpportunity #CompetitiveBenefitsAbout the company
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