• Job Description

  Req#: B8537FE269
  Employer Industry: Healthcare Services
  
  Why consider this job opportunity:
  - Starting pay between $23.00 per hour
  - Opportunity for career advancement and growth within the organization
  - Comprehensive benefits package, including medical, dental, and vision insurance
  - Flexible Spending Accounts and Health Savings Accounts available
  - Supportive work environment with employee engagement activities and wellness programs
  - Bonus pay opportunities to reward performance
  
  What to Expect (Job Responsibilities):
  - Serve as the primary point of contact for high-priority and VIP clients, ensuring exceptional support by addressing complex inquiries and issues promptly
  - Act as an intermediary to resolve member-related issues by assessing client needs and facilitating effective solutions
  - Build and foster strong relationships across the company by collaborating with colleagues in a team-oriented environment
  - Analyze and interpret data specific to VIP accounts to provide tailored support and identify trends in client needs
  - Ensure strict compliance with HIPAA and other regulatory guidelines while maintaining accurate records of client interactions
  
  What is Required (Qualifications):
  - Associate's degree or four or more years of professional experience in a related field, with prior experience in benefits management, claims, insurance, or healthcare required
  - Minimum of 2 years of experience in customer service or client support roles in a high-volume, complex environment
  - Exceptional verbal, written, and presentation skills for clear communication across multiple channels
  - Proven experience in handling complex client inquiries, emphasizing consultative support and problem-solving
  - Strong multitasking abilities and capability to manage multiple priorities in a fast-paced environment
  
  How to Stand Out (Preferred Qualifications):
  - Experience using CRM tools and digital communication channels
  - Knowledge of data analysis to draw insights and provide solutions based on client account data
  - Ability to manage flexible schedules within designated work hours
  
  #HealthcareServices #CustomerSuccess #ClientAdvocacy #CareerOpportunity #EmployeeBenefits
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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