Employer Industry: Enterprise Architecture Software

Why consider this job opportunity:
- Ability to work from anywhere within the U.S.
- Comprehensive healthcare coverage, including health, dental, and eye insurance
- 401K with company matching (after the first 6 months)
- 20 annual PTO days, plus 1 day of birthday leave and 10 annual sick days
- Opportunity to join in-person team retreats and receive a home office allowance
- Supportive and collaborative work environment that fosters growth and development

What to Expect (Job Responsibilities):
- Recruit, coach, and mentor a team of Customer Success Managers (CSMs)
- Own the renewal and expansion pipeline, driving retention and identifying growth opportunities
- Develop and execute scalable customer success strategies aligned with company growth objectives
- Serve as a strategic advisor to key accounts, guiding them toward successful outcomes
- Collaborate cross-functionally to improve onboarding, enablement, and overall customer experience

What is Required (Qualifications):
- Proven success in driving renewal and expansion sales within a Customer Success or Account Management role
- Strong leadership skills with experience coaching and developing a team
- Data-driven mindset with the ability to identify trends and turn insights into action
- Excellent communication skills, able to engage with both technical and non-technical audiences
- Experience working with enterprise clients and C-level stakeholders

How to Stand Out (Preferred Qualifications):
- Experience with Salesforce or similar CRM tools
- Previous roles such as Customer Success Manager, Account Manager, or Customer Experience Manager

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