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Customer Success Leader
5 days agoWhat's your preference?
Job Description
- Req#: 572435
Employer Industry: Health Technology
Why consider this job opportunity:
- Salary up to $259,000
- Opportunity for annual incentive bonuses and participation in long-term incentives
- Comprehensive benefits program including generous PTO, 401k match, HSA contributions, and education reimbursement
- Strong focus on career development with opportunities for coaching and talent development
- Collaborative work environment with a culture of accountability and support
- Commitment to improving healthcare access for all
What to Expect (Job Responsibilities):
- Direct the end-to-end outcomes strategy for the employer's largest U.S. monitoring customers, ensuring adoption and measurable value
- Champion the utilization of the Hospital Patient Monitoring ecosystem and align customer success plans with data-driven insights
- Collaborate with Sales, Services, and Solutions & Delivery teams to execute projects and support contract renewals
- Manage, coach, and develop Customer Success Managers to ensure operational excellence and scalability
- Implement processes and governance structures to strengthen customer relationships and sustain long-term value realization
What is Required (Qualifications):
- Minimum of 8 years of people leadership experience in Customer Relationship Management, Customer Success, Clinical Transformation, or similar
- Proven experience leading customer-facing teams in complex environments
- Strong understanding of hospital ecosystems and acute care workflows
- Bachelor’s or master’s degree in business administration, Customer Relationship Management, or equivalent; or 12+ years in a similar role
- Excellent written and verbal communication skills with proficiency in developing presentations and reports
How to Stand Out (Preferred Qualifications):
- Experience in the hospital healthcare or medical device industry
- Demonstrated ability to drive standards and adoption within healthcare settings
- Strong analytical skills to assess performance and outcomes effectively
- Experience in developing and executing strategic customer success plans
#HealthTechnology #CustomerSuccess #CareerOpportunity #CompetitivePay #HealthcareLeadershipAbout the company
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