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Job Description
- Req#: 744000055159535
Employer Industry: Technology Solutions for Business Management
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with the flexibility of 1 day a week in-office time
- Collaborative and innovative work environment
- Chance to make a significant impact on customer satisfaction and software engagement
- Competitive compensation package based on experience
What to Expect (Job Responsibilities):
- Develop and maintain customer relationships to drive retention, loyalty, and account growth
- Serve as the primary point of contact for post-implementation customers, ensuring a smooth transition to active use
- Manage customer information for assigned accounts, including satisfaction levels and key contacts
- Organize user training sessions and address customer concerns to enhance engagement
- Collaborate with internal teams to align customer needs and explore opportunities for account growth
What is Required (Qualifications):
- Minimum of 4 years of relevant experience in a customer-facing role, preferably in customer support, customer success, or system implementation
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, start-up environment while managing multiple projects
- Strong problem-solving skills in high-pressure, time-sensitive situations
- BA/BS degree in Business, Engineering, Finance, IT, or a related discipline
How to Stand Out (Preferred Qualifications):
- Experience in the computer software industry
- Familiarity with the automotive industry
- Proven ability to create and maintain long-lasting relationships with customers
- Experience managing accounts with large B2B enterprises
#TechnologySolutions #CustomerSuccess #RemoteWork #CareerGrowth #InnovativeEnvironment
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