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Customer Success Manager - Atlanta
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Job Description
- Req#: 2mGXLZa16n8d
Employer Industry: Digital Marketing and Advertising
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive compensation package, including participation in the Employee Stock Option Plan
- Comprehensive medical, dental, and vision benefits
- Generous vacation and paid holidays throughout the year
- Supportive and collaborative work environment with a focus on diversity and inclusion
- Flexibility to work remotely, allowing for a customized work-life balance
What to Expect (Job Responsibilities):
- Serve as the primary liaison for the client's ad operations team on campaign execution, management, reporting, and troubleshooting
- Prepare and deliver reports to clients and/or the Account Management team
- Coordinate with internal teams such as product management, software development, and ad operations to ensure smooth project execution
- Maintain accurate records of client interactions and requirements; contribute to knowledge sharing within the Account Management team
- Gather feedback from clients regarding their experiences and relay it to the product development team for enhancements
What is Required (Qualifications):
- Exceptional organizational and time-management skills
- Ability to prioritize tasks according to deadlines and business goals while managing multiple tasks simultaneously
- Excellent written and verbal communication skills
- Proficiency with MS Office suite, specifically Excel and PowerPoint for client-ready reports
- Strong problem-solving skills and capacity to learn proprietary software quickly
How to Stand Out (Preferred Qualifications):
- Experience in digital media or related fields
#DigitalMarketing #CustomerSuccess #RemoteWork #CareerGrowth #DiversityAndInclusion
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