Employer Industry: Transportation & Logistics

Why consider this job opportunity:
- Salary up to $90,000
- Bonus eligibility offered
- Comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and retirement plans
- Opportunities for career advancement and growth within the organization
- Inclusive workplace culture that values diversity and belonging
- Flexible remote work opportunity

What to Expect (Job Responsibilities):
- Establish proactive and strategic relationships with customers to understand and align client strategies and business outcomes
- Deliver an engagement and communication strategy that focuses on meeting customer outcomes and creating client advocates
- Monitor customer health and churn risk, ensuring stakeholders address gaps to mitigate risks
- Manage the customer experience by collaborating with internal teams to support clients in achieving their goals
- Respond to customer inquiries via phone, email, and internal communication tools

What is Required (Qualifications):
- Bachelor's Degree or 5+ years of progressive experience in customer success, account management, or related fields
- Strong consultative, presentation, and relationship skills
- Excellent communication and organizational skills with the ability to manage competing priorities
- Experience working with Executive and C-Level Teams
- Proficiency in Google Suite and Salesforce

How to Stand Out (Preferred Qualifications):
- Industry-recognized Customer Success certification
- Experience utilizing a Customer Success platform (e.g., Gainsight, Totango)
- Understanding of transportation best practices
- Project management experience
- Experience with data modeling and predictive analytics

#Transportation #Logistics #CustomerSuccess #RemoteWork #CareerOpportunity #DiversityAndInclusion

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