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Job Description
- Req#: B9.45B-67.50C
Employer Industry: Sales Engagement and Revenue Optimization Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Collaborate with a professional Success team known for a customer-first approach
- Engage with a diverse portfolio of SMB customers, enhancing your expertise in customer success
- Work in a dynamic and fast-paced environment that fosters innovation
- Chance to make a significant impact on customer satisfaction and retention
What to Expect (Job Responsibilities):
- Manage a large portfolio of SMB customers at various stages of their journey
- Lead customer meetings, training sessions, QBRs, and follow-ups to ensure satisfaction
- Understand customers' business objectives and proactively identify opportunities for value and ROI
- Serve as a trusted advisor, providing guidance to optimize platform usage and adoption
- Collaborate with cross-functional teams to advocate for customer needs and enhance the customer experience
What is Required (Qualifications):
- Minimum of 3 years of proven experience as a Customer Success Manager in SaaS companies
- Excellent customer-facing approach with fluent verbal and written communication skills
- Experience leading workshops and technical training sessions
- Proven hands-on experience with onboarding and implementation processes
- Familiarity with CRM systems (Salesforce/Dynamics/Hubspot) and understanding of sales and business processes
How to Stand Out (Preferred Qualifications):
- Experience with CPQ tools is an advantage
#SalesEngagement #CustomerSuccess #SaaS #CareerOpportunity #DynamicEnvironment
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