• Job Description

  Req#: 451476BE5F
  Employer Industry: Software Development for Competitive Intelligence
  
  Why consider this job opportunity:
  - Competitive base salary with a bonus structure that includes a meaningful equity component
  - Opportunity for rapid career development within sales or other departments
  - Comprehensive benefits package including medical, dental, vision, and 401k
  - Generous paid parental leave and take-what-you-need paid time off
  - Work in a fast-paced, innovative environment focused on leveraging generative AI
  - Be part of a small, dedicated team aiming to become the best Customer Success team in SaaS
  
  What to Expect (Job Responsibilities):
  - Drive adoption, retention, and expansion for a product that addresses real challenges
  - Manage the customer experience throughout their lifecycle, aligning with business objectives
  - Serve as the primary conduit between the customer and the employer, facilitating organizational impact
  - Host trainings, onboarding, and working sessions to educate customers on product use
  - Contribute to defining the foundations of Customer Success at the employer
  
  What is Required (Qualifications):
  - Minimum of 2 years managing B2B SaaS accounts focused on retention and growth
  - Strong project management skills with the ability to handle multiple customer relationships
  - Ability to navigate ambiguity in a fast-paced environment
  - Demonstrated commitment to driving results with a proactive, hands-on approach
  - Excellent cross-functional collaboration skills to represent customer needs internally
  
  How to Stand Out (Preferred Qualifications):
  - Experience in competitive intelligence or related fields
  - Familiarity with AI technologies and their application in sales
  - Proven track record of successful customer training and onboarding
  - Strong analytical skills to assess customer needs and drive solutions
  - Excellent communication and interpersonal skills
  
  #SoftwareDevelopment #CustomerSuccess #CareerGrowth #CompetitiveIntelligence #AIInnovation
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Crayon market and competitive intelligence tools provide a 360 degree view of your competitors' activities on a single dashboard with analysis and collaboration. Intel for marketing, sales, product, execs.

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