• Job Description

  Req#: 4654985005
  Employer Industry: Software as a Service (SaaS) for Marketing Solutions
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within a mission-driven company
  - Competitive salary with equity in the company
  - Generous benefits package including paid vacation and Life leave days
  - Recognition as one of Ottawa’s Best Places to Work 2025
  - Collaborative and positive work environment focused on culture and employee well-being
  - Encouragement for applicants from diverse backgrounds to apply
  
  What to Expect (Job Responsibilities):
  - Build and maintain deep relationships with customers to ensure positive sentiment
  - Develop and execute success plans that align with customer goals and desired outcomes
  - Measure and report on client results, using key metrics important to the customer
  - Proactively recommend solutions and provide training to address client needs
  - Identify at-risk customers and lead recovery plans to enhance their experience
  
  What is Required (Qualifications):
  - Minimum of 3 years of experience in Customer Success or Customer Service
  - Ability to thrive in a fast-paced, evolving tech environment and manage competing priorities
  - Strong analytical skills to derive insights from data and identify trends
  - Excellent communication skills for presentations and various forms of correspondence
  - Proven ability to build relationships with senior executives and decision-makers
  
  How to Stand Out (Preferred Qualifications):
  - Experience with email or landing page creation tools (e.g., WYSIWYG editors, HTML/CSS)
  - Familiarity with platforms such as SFDC, Gainsight, Intercom, Tableau, Sequel DB, or Marketo
  - Background in a start-up SaaS or tech environment
  
  #SaaS #CustomerSuccess #CareerGrowth #DiversityAndInclusion #BestPlacesToWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Knak is a codeless enterprise email and landing page creation platform that empowers marketing teams to create, collaborate, and approve responsive emails and landing pages, ensuring brand and compliance requirements and then sync them to any platform.

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