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Job Description
- Req#: 7026394
Employer Industry: Supply Chain Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Join a fast-paced, innovative startup recognized as one of the 2021 Best Tech Startups in Chicago
- Work with a creative and problem-solving team that prioritizes customer satisfaction
- Engage directly with customers to build strong relationships and drive product adoption
- Be part of a company that is transforming the supply chain industry through AI-driven technology
What to Expect (Job Responsibilities):
- Own overall relationships with assigned customers, focusing on increasing adoption, driving usage, and ensuring retention and satisfaction
- Establish a trusted advisor relationship with each assigned customer to drive continued value from products and services
- Develop, prepare, and nurture customers for advocacy and success
- Work collaboratively with customers to set critical goals and key performance indicators
- Advocate for customer needs and manage account escalations while connecting with internal priorities
What is Required (Qualifications):
- At least 5 years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company
- Experience in the supply chain industry preferred
- Excellent multitasking and workload prioritization skills
- Demonstrated ability to work cross-functionally in a fast-paced, evolving environment
- Strong drive for efficiency, problem-solving, and timely, quality-focused work
How to Stand Out (Preferred Qualifications):
- Multilingual proficiency is a plus
#SupplyChain #CustomerSuccess #TechStartup #CareerGrowth #AI #Innovation
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